Privacy Policy

About This Privacy Policy

Nouveaux Chapitre respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information that may be collected through this website, how that information may be used and the choices available to you regarding your personal information.

Information We Collect

Personal information may be collected when you interact with Nouveaux Chapitre through the website, create an account, place an order, make an enquiry or otherwise provide information directly to us.

Depending on the nature of your interaction, this may include:

• Your name and surname
• Email address and telephone number
• Billing and delivery information
• Account and login information
• Order and transaction information
• Enquiries and correspondence submitted through the website
• Partner venue booking enquiry details, including your selected venue and booking reference
• Technical information associated with your use of the website

How We Use Your Information

Personal information may be used where reasonably necessary to provide products, services and website functionality requested by customers and visitors.

This may include using information to:

• Process and manage orders
• Arrange delivery of purchased products
• Manage customer accounts
• Respond to enquiries and requests
• Provide information relating to products or services
• Create and manage partner venue booking references and related booking enquiries
• Maintain and improve the operation and security of the website
• Meet applicable legal and administrative requirements

Online Orders & Payments

When an order is placed through the website, information required to process and fulfil that order may be collected. This can include customer details, billing information, delivery details and information relating to the products ordered.

Payment transactions may be processed by an external payment service provider. Where this is the case, payment information will also be subject to the privacy and security practices of the applicable payment provider.

Delivery & Service Providers

Certain personal information may need to be shared with service providers where this is reasonably required to provide a requested service.

For example, customer names, contact details and delivery addresses may be provided to a courier or delivery service for the purpose of fulfilling an order.

Partner Venue Booking Enquiries

When you choose to initiate a booking enquiry with a partner venue through this website, Nouveaux Chapitre may collect your name and generate a unique booking reference linked to the selected venue.

Nouveaux Chapitre receives a booking notification containing the customer name, booking reference, selected venue, venue booking email, date and time of the enquiry and the website page from which the booking was initiated.

A pre-filled email is then opened on your device for you to review and send directly to the partner venue. The partner venue will handle the booking correspondence directly with you. Nouveaux Chapitre may use the booking reference and related information to follow up with the partner venue regarding the referral.

Customer Accounts

If you create an account on the Nouveaux Chapitre website, information associated with that account may be retained so that you can access features such as your order history, addresses and account details.

You are responsible for keeping your account login details confidential and for taking reasonable care when accessing your account from a shared or public device.

Cookies & Website Technologies

This website may use cookies and similar technologies where required for website functionality, account features, ecommerce functionality, security or other website services.

Certain third-party services integrated into the website may also place or access cookies where applicable.

Marketing Communications

Nouveaux Chapitre may use newsletters, promotional email, SMS or other direct marketing communications to provide relevant news, product information, invitations or other communications.

These communications will be managed in accordance with the preferences provided by the recipient and applicable requirements. Where an unsubscribe or preference-management option is provided, recipients may use that option to request that future marketing communications stop.

Information Security

Nouveaux Chapitre will take reasonable measures appropriate to its operations to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure, and customers should take reasonable care when sharing information online.

Retention of Personal Information

Personal information will be retained only for as long as reasonably required for the purpose for which it was collected, to provide requested services, maintain appropriate business records or meet applicable legal requirements.

Nouveaux Chapitre may retain personal information for up to two years where appropriate to its business and administrative requirements.

Your Personal Information

Subject to applicable requirements, you may contact Nouveaux Chapitre regarding personal information held about you, including requests relating to access, correction or deletion where appropriate.

We may need to verify your identity before processing certain requests relating to personal information.

Third-Party Websites

The Nouveaux Chapitre website may contain links to websites or services operated by third parties.

Nouveaux Chapitre does not control the privacy practices of independent third-party websites. Visitors should review the privacy information provided by the applicable third party when leaving this website.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, business operations, service providers or applicable requirements.

The current version will be made available on this page.