Customer Care
Returns & Refunds
Information regarding returns, damaged items and refunds for orders placed through Nouveaux Chapitre.
Nouveaux Chapitre takes care in preparing and supplying every order. If there is an issue with an item you have received, please review the information below and contact us so that we can assist.
Returns
Requests to return an item will be considered in accordance with the applicable return conditions and the nature of the product purchased.
Items should be kept in their original condition and, where applicable, in their original packaging until a return request has been reviewed.
Damaged or Incorrect Items
If an order arrives damaged, defective or different from the item ordered, please contact Nouveaux Chapitre as soon as reasonably possible after receiving the delivery.
Customers may be asked to provide the order details and photographs of the product and packaging so that the matter can be reviewed.
Refunds
Where a refund is approved, it will be processed in accordance with the payment and refund arrangements applicable to the order.
Return Delivery Costs
Responsibility for any return delivery or collection costs may depend on the reason for the return and the circumstances of the order.
Requesting a Return
To request a return or report a problem with an order, please contact Nouveaux Chapitre and provide the relevant order details together with a description of the issue.
Customer Care
Need Help With an Order?
Please contact us with your order details and a description of the issue.